A Study On Business Process Diagnosing Methods,System And Support Software System For Process Management

Process Management (PM), based on the traditional labor dividing theory, is a fresh enterprise constructing mode absorbed the core ideas of Business Process Management (BPR), Total Quality Management (TQM), Benchmarking, KAIZEN Management and Lean Production etc.. It is a continuous improvement technique for enterprise management with lower risk.The thesis, Combined with the project supported by National Nature Science Foundation of China (NO. 70071029) - Research on the theory and application of Process Management and the project supported by Science Plan of Zhejiang Province (No.011106241) - Research on the implementation of dynamic process management, researches the business process diagnosing methods, business process diagnosing system and original support software system in order to impel the implementation of process management.Chapter one discusses the background, the concept, the theory of process management, and integrated process management software system. Then the chapter will analyze the process diagnosing technology, the importance and necessities of process diagnosing in process management. Further the chapter will study the current situation of process diagnosing research. And last, the chapter puts forward the research meaning, the purpose and main research content of the thesis.In chapter two, the paper will analyze the requirements to diagnosing methods and, proposethe measurement system for diagnosing methods. Next the chapter will analyze some important diagnosing methods according to the measurement system. Then the chapter will set up the business process diagnosing system based on the deep research on the procedure of business process diagnosing.Chapter three is focused on the detail design of the diagnosing method based on the Association Chart and AHP (the Analytic Hierarchy Process), then measures it in terms of the diagnosing method measurement system.Chapter four studies process FMEA and gives a detail view of how to diagnose business process with FMEA in Business Process Management System.Chapter five analyzes and designs the business process diagnosing subsystem in the perspective of system integration and implementation, and the customers' requirements. Furthermore the chapter will develop the original software of business process diagnosing subsystem.Chapter six summarizes and reviews the work of the thesis and takes a review of the future works to improve and perfect the theory, methods and system integration.