The Applications Of ISO9000 Quality Management System In Hospital

Since the reform and openning policy, the economy of China is developing rapidly. But in the field of medical treatment,the openning speed is much lower than other field. They are in the comparatively close environment. The quality of medical treatment service is bad, the number of medical entanglement is climbing year after year. The conflict between the patient and the doctor is sharp.Now that China has enter the WTO, foreign capitals and private capitals will enter medical treatment field. The competition will make nation-owned hospitals put more attention on management. ISO9000 quality management system is the best way to enhance management level in a short time.The ISO 9000 family of international quality management standards and guidelines has earned a global reputation as the basis for establishing quality management systems.ISO 9001:2000 specifies requirements for a quality management system for any organization that needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements and aims to enhance customer satisfaction.ISO 9001:2000 has been organized in a user-friendly format with terms that are easily recognized by all business sectors. The standard is used for certification/registration and contractual purposes by organizations seeking recognition of their quality management system. The revised ISO 9000:2000 series introduces the eight quality management principles on which the quality management system standards of are based on. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee, which is responsible for developing and maintaining the ISO 9000 standards. These eight principles are: Customer focus; Leadership; Involvement of people; Process approach; System approach to management; Continual improvement; Factual approach to decision making; Mutual beneficial supplier relationships. Until now, there are more and more hospitals adpoted ISO9000 system. By establishing standardization and formality mechanisms,they have enhanced their management level in a short time.To establish ISO9000 system, our hospital should do the following things:1, To declare the importance of adpoting ISO9000 system to all people in the organization. 2, To establish standardization quality management system.3, To control whole process of medical service. This discourse emphases the application of ISO9000 system in hospital and strives to offer the hospital managers more reference.