Research And Application On Management Process Of Auto Spare Parts

In recent years, the consuming demand for automobile is increasing sharply, bringing unprecedented opportunity for domestic automobile manufacturers. Opportunity and challenge come together. In front of the huge market, all the automobile manufacturers itch for a bigger share. Compared to other consuming products, automobile sales rely more on the corporate brand and after-sale service reputation. It has become an increasingly important subject for all the automobile manufacturers to effectively raise the competitivity of their after-sale service.The main target of this subject is to study and design the automobile spare parts management process and index, centering the major business content and management key points of auto spare parts supply in order to realize the standardization of the auto spare parts management, guarantee the regular supply of after-sale service spare parts and lead to a constant promotion of the management efficiency on auto spare parts supply.On the basis of the real practice of spare parts supply management in auto manufacturing, this essay focuses on the spare parts supply management process study, and give detailed description to core businesses of spare parts supply such as spare parts technical support process, spare parts purchase management process, spare parts sales management process and spare parts stock and delivery management process. This essay finished process design by the process constructive mode of "Liable Unit + Working Process + Process Description", accurately indicate relations between different process steps. It also further decomposed the core steps of the process and management controlling points with the support of necessary forms, and deployed the management process of spare parts supply completely, delicately and clearly. It is easy to handle and refer to.Regarding the present situation that domestic auto logistic study barely penetrate into logistic management and practical application, this essay creatively carried out the study on applicability and feasibility of auto spare parts management process:The close combination of the content, the auto spare parts management and the producing practice ensures the applicability. The clear process structural design and content ensure the practicability and easy referenceThe highlight of process key steps and management key points is good for business promotionIn order to set up objective and accurate evaluation standard of spare parts supply efficiency, this essay also dip into the design of auto spare parts management index. It clearly put forward the meaning of setting up auto spare parts management index, and creatively set forth the application scope and concrete content of auto spare parts management index such as spare parts supply achievement rate, on-time arrival rate, warranty rate and complaint rate so that it will provide reference for setting up objective and accurate spare parts management evaluation model.