| "Exchanges: A Seminar to Teach and Apply Skills for Effective Communication in the Christian Workplace" was the result of a Needs Assessment of AG Financial Solutions and Customer Care Services in 2011. The Christian workplace is not exempt from problems with communication. I observed gaps in the communication process between management and employees concerning important information. Also, I noticed the barriers to communication between departments.;The project provided an opportunity to communicate the contents of the research on effective communication in a seminar for Christian managers and employees from AG Financial Solutions and others across the Springfield area. This was accomplished on June 15, 2013, through a one-day seminar with two three-hour teaching sessions. The participant survey results revealed a significant change in four areas: the development of anger management skills, organizational communication, the assumptions and values of management, and handling anger well to encourage communication.;This project produced a handbook to help management and employees in the Christian workplace develop effective communication skills. The handbook deals with different aspects of communication discussed in "Exchanges." The project presented research from Scripture and contemporary literature that will help improve vertical communication with management, horizontal communication among departments, and employee communication. |
