| Assessing Knowledge Management (KM) efforts' contribution toward the value of the firm is needed to further the science of KM. There is a scarcity in the existing body of research linking the impact of successful knowledge management KM to a company's financial results. The problem addressed in this study was the issue of KM success and its relationship to Economic Value Added (EVA). The purpose of this correlational predictive quantitative study was to examine the relationship between the outcome variable of knowledge management success and the five predictor variables of the KM dimensions of system quality, knowledge/information quality, use/user satisfaction, perceived benefit, and net impact within U.S. airline industry. The relationship between KM success and firm value using EVA was then investigated. In this study, Halawi's application of the DeLone and McLean model was used as the conceptual foundation for research. Three hundred members of the Airline Electrical Engineering Committee consisting of U.S. based airline representatives were surveyed. Factor analysis, correlation analysis and regression analysis were used to analyze the study's model. Two hypotheses were developed, of which one was supported. The confirmation of the relationship among constructs of the KM dimensions of system quality, knowledge/information quality, use/user satisfaction, perceived benefit, and net impact warrants further research via either replication of this research or by developing a new theoretical model. The significant validity and reliability measures obtained in this study indicate that Halawi's model has the potential for use in future KM success studies. |
