Knowledge management systems' success in knowledge-based organizations: An empirical validation utilizing the DeLone and McLean IS Success Model (William H. DeLone, Ephraim R. McLean)

Assessing the success of information systems within organizations has been identified as one of the most critical issues of information system management. There is a scarcity in the studies that deal with the evaluation of knowledge management systems.; The purpose of this study is to develop a model that can be used to measure the success of knowledge management system within knowledge-based organizations.; In this study, the DeLone and McLean model was used as the conceptual foundation for research. The relationships in the DeLone and McLean model were tested. The proposed KMS Success Model included six variables (System Quality, Knowledge Quality, Service Quality, Intention to Use, User Satisfaction that measure knowledge management systems success (Net Benefits). Thirty organizations that have implemented knowledge management systems were surveyed. Factor analysis, correlation analysis and regression analysis were used to analyze the study's model.; Fourteen hypotheses were developed. Thirteen hypotheses were supported. The confirmation of the relationships among constructs warrants further research via either replication of this research or by developing a new theoretical model. However, the significant validity and reliability measures obtained in this study indicate that the DeLone and McLean model has the potential for use in future knowledge management systems studies.; Based on the research findings, several implications and future research were stated and proposed in the conclusion.