An examination of the relationship between burnout and employee engagement of information technology professionals at a hospitality company

Globalization has set the stage for increased competition and focus on how technology can be utilized to gain a competitive advantage. Technology has assisted companies with the ability to deliver goods and services to the global marketplace as well as providing information needed to make accurate and timely business decisions. The study utilized the quantitative methodology to examine the relationship between burnout and employee engagement of IT professionals and non-IT professionals at a hospitality company. Scatter plots with simple linear regression line was utilized to examine the relationship between burnout and employee engagement. The Pearson correlation analysis model was used to understand the strength of the relationship. ANOVA was used to determine if IT professionals experience higher levels of burnout than non-IT professionals as well as to compare the means to determine if IT professionals are more engaged than non-IT professionals. The study revealed that there is little to no relationship between employee burnout and engagement in IT professionals. Burnout in the study was defined as experienced high levels of exhaustion and cynicism with experienced low levels of professional efficacy. The study revealed that although IT professionals' job demands are indicative of burnout, burnout was not experienced since only two of the three constructs of burnout were experienced in IT professionals (exhaustion and cynicism). Low professional efficacy was not experienced in the IT professionals. It was also concluded that IT professionals experienced similar burnout and engagement as non-IT professionals with non-IT levels of burnout and engagement being slightly higher.