An assessment of the impact of the fit among computer self-efficacy, task characteristics and systems characteristics on performance and information systems utilization

Businesses and organizations spend large proportions of their annual budget on implementation of Information Technologies (IT) in the workplace, and train their employees to use them. Yet, there is no sufficient empirical evidence that approves that IT training and education make a difference in the workplace. This research is designed to examine the impact of computer skills on individual performance and Information System (IS) utilization.; Computer Self-Efficacy (CSE) construct has been carefully selected to measure computer skills and knowledge and the ability to apply them in performing work tasks. The research model integrates elements from different theories and research models including computer self-efficacy model, task-technology fit model, social cognitive theory, and technology acceptance model. Constructing the research framework this way allows a researcher to draw conclusions and implications about impact of IT skills on performance and IS utilization as well as determining the characteristics of best fit among task, system and computer skills that associated with optimal performance and utilization.; This study revealed that CSE is significantly and positively associated with individual performance and IS utilization. It is also significantly and positively associated with task analyzability, IS functionality, system information quality, and system ease of use. The results of the interaction effect tests revealed that the fit among CSE, task complexity, and IS functionality is positively and significantly associated with performance and utilization. Individuals who possess high CSE, deal with more difficult tasks, and use advanced IS are more likely to exert high level of performance and high IS utilization.; This study has proved that IT knowledge and skills make a difference in a workplace. Individual with high level of CSE are more likely to excel on their work, use information technology more extensively, accept more challenging tasks, and have a positive impression of their IS. However, for the optimum positive effects of IT skills, managers should consider the alignment among level of computer skills, level of IS functionality, and level of task difficulty. Organization and businesses should consider taking the appropriate measures to enhance the level of their employees' computer self-efficacy through providing them with the appropriate information technology training, education and support.