| Empirical studies have been conducted on what is known as end-user computing from as early as the 1980s to present-day IT employees. There have been many studies on using quantitative instruments by Cotterman and Kumar (1989) and Rockart and Flannery (1983). Qualitative studies on end-user computing classifications have been conducted by Govindarajulu and Arinze (2008). All the qualitative and quantitative methods have been done alone, yet not one study has been done so far using a mixed-method approach. Research studies on end-user computing had been done in industry, academia, and business environments; however, no study has been done in a military setting. The End-User Computing Satisfaction instrument was introduced by Doll and Torkzadeh (1988) for commercial industrial measurements but not for military end users. There is a gap in the end-user computing in which a mixed-method study could be researched in military surroundings. Military leaders tend to lean toward qualitative factors, since qualitative research can deal better with the art and craft of leadership as described by Reed, Bullis, Collins, and Paparone (2004), where as contractor leaders use both quantitative and qualitative approaches toward projects as described by Rhodes, Lamb, and Nightingale (2008). The most widely accepted measure of end-user computing success has been user satisfaction, consequently, there are no single conceptual models of either end-user computing satisfaction or success has emerged as a standard (R. W. Harris, 2000). |
