| Medicare, a large, complex, government organization, must continually change to meet it's financing and delivery demands, which are becoming more challenging each year. As technology impacts society, a ripple effect is initiated, resulting in a host of systems that are forced to adapt to a different environment. As the ripples become more numerous, their impact and frequency are intensified (Hamel & Oragakad, 1989). By studying Medicare's change strategies, researchers and other large, complex, government organizations may gain insight into how to bring about a successful change.; This study explored organizational change strategies in large, complex government organizations through the lens of Medicare providers. The study utilized phenomenology during semi-structured interviews with 12 participants who were selected by means of purposeful sampling and snowballing. The interviews were recorded and transcribed, and the transcriptions were used to derive themes. Participants were asked to share their thoughts on their experiences of having gone through a change process with Medicare. The analysis yielded the following themes as having an impact on successful change utilized by Medicare: (a) beneficial outcomes; (b) good communication, including helpful Contractors; (c) prior planning, including trial runs; and (d) consistency and reliability. |
