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An Empirical Study On Critical Success Factors And Measurement Of Business Process Reengineering For Chinese Enterprises

Posted on:2010-04-25Degree:DoctorType:Dissertation
Country:ChinaCandidate:H XuFull Text:PDF
GTID:1119360275494388Subject:Technical Economics and Management
Abstract/Summary:PDF Full Text Request
As the economic globalization and information technology develops, Business Process Reengineering (BPR), a new management theory generated in the United States in the early 1990s, has become more and more important in the practice of modern enterprise management. Numerous enterprises have applied BPR in various degrees. But no matter in western countries or in China, the success rates of the application of BPR are not as high as expectations; most enterprises did not even achieve their goals. Studies show that the failure of BPR due to the lack of a mature, integral and leading methodology. How to improve the success rate of BPR has become the focus in both academic and business circles. This essay tries to apply the management method of Critical Success Factors (CSF) to study the implement of BPR. It includes the CSFs in BPR; evaluate methods, and the influence of enterprise context factors on BPR.The method of CSF is used to elevate the success rate of projects by concentrating on several critical aspects of management. Chinese enterprises, with commonly weak management bases and a different cultural background from the west, have different focuses on the implement of BPR with the western ones. Therefore, the questions of what factors decide the success of BPR in Chinese enterprises and how important they are worth a systematic and comprehensive research. Furthermore, it is necessary to define the success of BPR. It is closely related to CSF, and it can get more purposive and success ratio.Firstly, the paper review various researches on CSFs in BPR by different scholars ,and based on the context of China, brings forward the idea that the CSFs of BPR in Chinese enterprises are enterprise strategy, business process, information technology, organization framework, staff management, and enterprise culture .Furthermore, it analyses the evaluate methods in the success of BPR and suggests a composite evaluation using Balanced Score Card (BSC) .It got four evaluating indicators. There are business income, customs satisfaction, operation cost and staff enthusiasm. The paper also analyses the particularity of the application of BPR in Chinese enterprises, explorative considers the influence of enterprise context factors on BPR. To enterprise context factors, it selects some factors from enterprise dimension, ownership, enterprise situation, the scope of implement in BPR. The paper suggests a new model of CSFs and its comprehensive evaluate in BPR.Secondly, it applies the method of investigation to empirical researches. We have investigated 125 enterprises and made the data collections. To verify validity of the modle for CFS, we perform a structure equation analysis. The result indicates that recessive fator is more important, the influencing factors on which we focus vary with different acting goals, the success ratio for state-owned business is lower, enterprise culture is very important for Chinese enterprise.Finally, I choose a state-owned enterprise and a private one as the case research of the application of BPR, comparing their processes of BPR, concentrating factors and outstanding achievement, and further validating the model and assumption. According to the conclusion from empirical research, I make some suggestions for Chinese enterprises on the application of BPR. Enterprises should reconstruct the business processes based on its strategy in order to meet the need of business development, should choose to reconstruct core processes. The gradual reform is more acceptable to Chinese enterprises. The phased goal of BPR should be practical and evaluated regularly. BPR should change the organization according to business process, should simultaneously build up the enterprise culture under the process system, and should adopt the method of project management to control the BPR reform in order to increase the general success rate of BPR projects.
Keywords/Search Tags:Business process reengineering (BPR), Critical success factors (CSF), Empirical research
PDF Full Text Request
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