Research On Enterprise Information Technology Outsourcing Relationship And Its Evolution Mechanism

As competition intensifies and the rapid development of information technology(IT),more and more enterprises have realized that they have to outsource their complex information technology to the professional information technology service suppliers in order to enhance their core competitiveness and improve their performance. However, many studies suggest that, the cooperation between the outsourcing enterprise and the information technology service supplier is not smooth. One of the main reasons is both sides of outsourcing don't understand and manage the outsourcing relationship very well, and that directly affect success of information technology outsourcing and quality of enterprise information construction.Although there has been a great deal of research that has been conducted on IT outsourcing, very little research investigate the outsourcing relationship and the primary focus of that research has been on the classification of outsourcing relationship and the effect of outsourcing relationship to outsourcing success. How many types do relationships among outsourcing enterprise and information technology service supplier have? What is formation and evolution mechanism of Information technology outsourcing relationship? Such problems have become an important research subject of information technology outsourcing field.This dissertation studied the formation and evolution of IT outsourcing relationship, mainly focusing on the flowing four contents: first, information technology outsourcing relationship and its elements analysis; second, information technology outsourcing relationships formation mechanism; third, information technology outsourcing relationships evolution mechanism; fourth, strategic partnership management of Information technology outsourcing.For details, the innovation points of this dissertation mainly are represented by the following aspects:Firstly, this dissertation analyzed IT outsourcing relationship and its elements: subject, object and environment. Based on the relationship quality of IT outsourcing relationship subjects and the impact to outsourcing enterprise's strategy of IT outsourcing relationship object, it puts outsourcing relationship into four categories. It constructs the model of IT outsourcing relationship to reveal the logical relationship of elements.This dissertation analyzed the subject, object and environment of IT outsourcing relationship, and argues that subject, object and environment are essential factors of IT outsourcing relationship. Based on the relationship quality of IT outsourcing relationship subjects and the impact to outsourcing enterprise's strategy of IT outsourcing relationship object, it puts outsourcing relationship into four types: ordinary market relationship, ordinary partnership, strategic market relationship and strategic partnership, and further analyzes the connotation and feature of each types of IT outsourcing relationship. Based on the theory analysis of above, it constructs the model of IT outsourcing relationship to reveal the logical relationship of elements.Secondly, this dissertation analyses the reason of IT outsourcing relationship formation used comparative advantage theory and value chain theory. Based on PEST and RBV theory, it constructs the Exogenous-mechanism and Endogenous-mechanism model of IT outsourcing relationships formation to explain the formation mechanism of IT outsourcing relationships. Based on ISM, it constructs the formation dynamic mechanism model of IT outsourcing relationships to reveal the relationship of the dynamic element. Based on the comprehensive strength of the IT outsourcing relationship subject, it put the outsourcing relationship into three categories and nine types.This dissertation analyzed the reason of IT outsourcing relationship formation used comparative advantage theory and value chain theory. Based on PEST and RBV theory, it constructs the Exogenous-mechanism and Endogenous-mechanism model of IT outsourcing relationships formation to explain how does IT outsourcing relationships form under the influence of government, economics, society and technology. Based on ISM, it determine ten dynamic elements, and further constructs the formation dynamic mechanism model of IT outsourcing relationships to reveal the relationship of the dynamic element. Based on the comprehensive strength of the IT outsourcing relationship subject, it put the outsourcing relationship into three categories and nine types, and analyses the characteristics of every category.Thirdly, this dissertation reveals the evolution mechanism of IT outsourcing relationships. It clarifies evolution dynamic factors and evolution path of IT outsourcing relationships, and constructs dynamic mechanism model and evolution path model of IT outsourcing relationships. It analyses the broken reasons of IT outsourcing relationship and provides management countermeasures to promote the development of IT outsourcing relationship. It analyzes characteristics of current information technology outsourcing and development trends of information technology outsourcing relationship using game theory.This dissertation reveals the evolution mechanism of IT outsourcing relationship. It constructs dynamic mechanism model to clarify the external dynamic elements and internal dynamic elements of IT outsourcing relationship; the external dynamic elements contain promotion of government, market competition, pressure of society and promotion of IT progress, and internal dynamic elements contain the push of outsourcing enterprise and IT supplier. Based on catastrophe theory, it constructs evolution path model to analyses evolution path of IT outsourcing relationships, and further analyses the typical paths. It analyses the broken reasons of IT outsourcing relationship and provides management countermeasures to promote the development of IT outsourcing relationship, which contains risk sharing, keeping communication smoothly, mutual adaptation and establishing common management machismo of both organizations. It analyses characteristics of current information technology outsourcing and development trends of information technology outsourcing relationship using game theory.Fourthly, this dissertation analyses the progress of IT strategy partnership formation; It explores the constract management of IT strategy partnership; It provides the integrated mechanism and control mechanism of IT strategy partnership management.Based on process view, this dissertation divides the progress into four stages: awareness, exploration, expansion and commitment, and further analyses IT strategy partnership formation; It explores the contract management of IT strategy partnership; It provides the integrated mechanism of IT strategy partnership management, which contains strategic integration, tactical integration, operating integration, interpersonal integration and cultural integration ; It provides the control mechanism of IT strategy partnership management, which contains price control, power control and trust control.