A Study On Improvement Strategies Of Inpatient Satisfaction In By Hospital Based On IPA Analysis

The medical industry is getting increasingly competitive as medical technology advances at a rapid pace.People in the medical and health care fields seek higher-level psychological and physical fulfillment in addition to basic survival demands.Under this background,if a hospital wants to increase its chances of survival and development,it must alter and update its own vision.From a medical technology-dominated management model to an integrated management model of medical technology and services,the hospital should focus on the patient’s medical experience throughout the medical process,and continuously improve and improve the overall quality of hospital medical services.Patient satisfaction is a subjective assessment of a patient’s experience in the diagnostic and treatment process based on their own sentiments and expectations.The hospital’s administration and service level might be reflected in the patient satisfaction index.As a result,the hospital should conduct a patient satisfaction survey to determine the current state of patient satisfaction.The hospital should fix the current faults in the service process,fully improve the medical service level,and boost the hospital’s core competitiveness on the basis of assessing the benefits and disadvantages.BY Hospital is northern Anhui’s largest third-class general hospital,with a wide variety of services and a huge patient population.In recent years,the hospital’s growth strategy has been to create a "provincial medical center that is well-known in China,first-class in the province,and well-liked by the people." The hospital has continued to increase the quality and level of medical services,with the goal of providing patients with safe,effective,and convenient medical care.Against this backdrop,this paper employs the literature research method,questionnaire survey method,field observation method,and other methods,first based on the Health and Health Commission satisfaction survey system,referring to relevant literature,and combining with the actual situation of BY hospital to construct a 7 first-level Inpatient satisfaction evaluation index system of indicators and 27 secondary indicators.This paper creates a questionnaire and utilizes it to perform a questionnaire survey.This study employs statistical tools to examine the questionnaire’s reliability and validity,as well as descriptive analysis of the respondents’ demographic features and descriptive analysis of importance and satisfaction.This thesis examines the present state of inpatient medical services as well as the current state of BY Hospital based on the importance and satisfaction value of each index.Finally,in the inpatient medical service of BY Hospital,this study conducts IPA analysis,draws the IPA model matrix diagram,and determines the advantage factors,improvement factors,disadvantage factors,and opportunity factors.This study provides a technique for enhancing inpatient satisfaction in BY Hospital based on the urgency and severity of the problem.