Research On The Improvement Of Digital Medical Information Service Quality In A Hospital

As the foundation and core of digital medical information service organization and management,digital medical information service quality management plays a very important role.In the face of China’s accession to the WTO and the promotion of China’s medical and health system reform,improving the quality of digital medical information service has been an effective way to continuously enhance patient satisfaction and competitiveness of China’s digital medical information service organizations.This paper adopts the method of combining theoretical analysis with empirical analysis,qualitative analysis and quantitative analysis,comprehensively applies quality management theory,economics related theory,customer satisfaction theory,social ethics theory and behavior science theory,and on the premise of clarifying the purpose and significance of this paper and analyzing the research status at home and abroad,the quality management system of digital medical information service in a hospital is analyzed A systematic study has been carried out.In this paper,starting from the relevant background of the research,first of all,a detailed overview of the relevant theory of digital medical information service quality management system,and then focus on a hospital customer / patient satisfaction survey design,and then a hospital customer / patient satisfaction analysis,a hospital digital medical information service quality status evaluation,and analysis of a hospital digital medicine The problems of medical information service quality include insufficient medical staff reserve,defects in hospital comprehensive management quality and skills,unclear rights and responsibilities of management system,and lack of corresponding coordination mechanism in reform.Then,the paper constructs a comprehensive evaluation model of terminal digital medical information service quality,weights of terminal digital medical information service quality and overall digital medical information of hospital a The comprehensive evaluation and analysis of information service quality,the determination of evaluation indicators and data preprocessing,results and discussion were analyzed in detail.Finally,the improvement countermeasures of digital medical information service quality of hospital a were put forward,including improving the emotional value strategy of service concept,improving the hospital related system planning,optimizing the service process,improving the service quality and establishing digital medical information service The second is the strategy of recovery and continuity of digital medical information service quality management.To evaluate the service level of medical institutions,and according to their own index ranking to consider the relevant operation of increasing or decreasing indicators,to improve their own medical information service level.