Research On D Company After-sales Service Spare Parts Management

With the continuous development of science and technology,the competition of electronic products can not only depend on the competition of product function and quality.The gap between the functions and quality of electronic products is getting smaller and smaller.The requirements of users for service level are constantly improving.The focus of competition is also shifting from the original products themselves to the after-sales service of products,which makes it possible for electronic products to compete with each other.The concept of "service first" has also been paid more and more attention by IT business operators.In the whole service of electronic products,after-sales service occupies a very important position.In order to provide quality after-sales service objectively,we must ensure that after-sales service spare parts can be quickly and accurately obtained,and solve the problems encountered by customers as quickly as possible.As an important part of after-sales service,spare parts in stock are not only the support of after-sales service,but also a major source of profit for enterprises.However,there are many kinds of spare parts in stock,and the supply channels are uneven.How to effectively control the inventory of spare parts in after-sales service and reduce the operating cost of spare parts inventory has become more and more important,Which is the more important problems IT enterprises face.Through the discussion of the status quo of D company and after-sales service spare parts management,this paper analyzes the challenges and existing problems of after-sales service spare parts inventory management,and combines relevant theories to conduct in-depth research on D company's after-sales service spare parts inventory management.Looking for the main reasons,the system analysis of spare parts inventory control and strategy management in D company after-sales service spare parts management was carried out for the existing problems.By referring to ABC classification,CVA classification,inventory ordering model,demand forecasting,inventory control principle and other related theories;using literature review,empirical method,quantitative and qualitative combination of various research methods.The paper focuses on the inventory classification,inventory ordering model,demand forecasting,inventory cost control strategy in spare parts management,and summarizes the problems and deficiencies.Finally,from the actual situation,the spare parts management classification optimizatio n,EOQ ordering model strategy,cost optimization strategy,and a set of unified spare parts data information management platform and other corresponding improvement strategies are proposed.The results of this study will play an important role in the improvement of D company's after-sales service spare parts management.