Design And Implementation Of Business Interaction Subsystem Of Intelligent Voice Outgoing System

With the rapid development of Internet and communication technology,modern call center is gradually transitioning to the next generation call center stage.As a value-added service in the call center system,call center outgoing call is becoming more and more demanding to the performance and function of the enterprise users with the overall development of the call center system.Traditional corporate telemarketing is repetitive and inefficient.In addition,there are many problems and mistakes in the process of external calling,so it has become an urgent problem to provide enterprises with voice services that are closer to human conversation and provide intelligent power for traditional call centers,so as to reduce the cost and improve the efficiency of enterprises.In the context of the rapid integration of the current call center business and network environment,in order to improve the original call center outgoing system,this paper extends the original call center outgoing system with intelligent voice.Outside the original call center system in the process of the research,discovered the existing mechanism of the business logic of the IVR system jump outside does not apply to the intelligent voice calling system,so in order to better the original extensions to call system for intelligent voice,call center,through a series of analysis after the jump mechanism,a new set of business logic design for a specific business scripting language and used to resolve the specific language parser.This paper first introduces the development status and a series of related technologies of call center system.The business interaction subsystem of intelligent voice calling system is analyzed.Then a new business logic jump mechanism is developed according to the requirements.Then the general design of the system is given,the overall architecture of the system and the hierarchical design of the subsystem.According to the function operation of the call center system,a set of unique script language and parser is designed,and the business interaction subsystem is designed and implemented in detail.Finally,the function and performance of the business interaction subsystem and the whole intelligent voice calling system are tested,the basic functions of the system are completed,and the future development of the system is prospected.