Study On Optimization Of Outpatient Procedure In H Hospital Based On The Theory Of Process Reengineering

With the deepening of medical and health reform,the competition in the medical market is becoming more and more intense.Outpatient hospital is a direct service to patients with the window,but also the hospital occupies an important frontier of the medical market position,its quality of service directly affect the hospital's medical quality.In recent years,with the rapid development of medical and health undertakings in China and the increasing importance of the people's health,the number of patients in domestic large public hospitals is increasing,which not only causes the relative shortage of medical resources,but also the number of outpatients in most hospitals More than the initial design of the hospital carrying capacity,resulting in a number of hospital doctors focused on crowded phenomenon,especially the peak hours of the outpatient "three long and one short"(that is,long queuing time,waiting for a long time,take a long queue of drugs,the doctor asked Short time)is particularly prominent.The application of information technology in hospital outpatient service can optimize the outpatient process,reduce the unnecessary waiting time of the patients,improve the communication between doctors and patients,improve the hospital's competitiveness,so that the hospital can better provide patients with public services.In this paper,the second hospital of Hebei Medical University outpatient business process reengineering method,for example,through a series of information technology applications on the hospital's original management model and service process reengineering,from within the hospital to improve the quality of service-oriented series of work,So that the organization of people,financial,material to be a reasonable allocation.At the same time in the context of rapid development of mobile Internet on the outpatient process of continuous improvement to do an extension of thinking.