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Reconstruction Scheme Design For Performance Management System In Y Hospital

Posted on:2019-05-11Degree:MasterType:Thesis
Country:ChinaCandidate:H X WangFull Text:PDF
GTID:2404330596453643Subject:Business administration
Abstract/Summary:PDF Full Text Request
With the development of China's society and economy,the people's living standards are constantly improving,and medical care has become an important guarantee for the masses to build a better life.People's demand for medical and health-related services is increasing and the requirements are getting higher and higher.At the same time,the development of China's medical and health undertakings is uneven,and the problems of “difficulty in seeing a doctor and expensive medical treatment” and large differences in the income of medical personnel have become increasingly prominent.In recent years,a series of new measures for medical reform have effectively improved the phenomenon of hospital charges and high fees.However,for public hospitals,medical reform has not systematically solved the problem of medical staff performance incentives.Medical staff's work tasks and work pressures continue to increase,but the compensation system does not match,resulting in weakened enthusiasm for medical staff in public hospitals and serious brain drain.In response to this situation,although the relevant departments of the state regard performance management,assessment and distribution as one of the key points of public hospital reform,and put forward some requirements and guidance,but still have not formed a systematic solution.At the same time,some public hospitals have also turned their attention to performance management reform.It is hoped that through the optimization of the performance management system,employees will be encouraged,talents will be retained,and the management level of hospitals will be improved.This article takes Y hospital as an example to study hospital performance management issues.First,the theory of performance and performance management,the tools commonly used in performance management,and the research status of hospital performance management at home and abroad are introduced.Secondly,using the literature research method,questionnaire survey method,interview method and case study method to analyze the current situation of Y hospital to find out its existing problems,and find that Y hospital has deviations in assessment objectives,unreasonable performance indicators,and unsatisfactory communication feedback.The application results of the assessment results are defective.After analyzing the cause of the problem,the root cause is that the hospital leadership is not stable enough,the performance competent department has not played its due role,the division of work of the relevant departments is not clear,the hospital has insufficient understanding of performance management,and the performance management has not formed a system.These problems have caused serious obstacles to the future development.Finally,the reconstruction of the Y hospital performance management system was carried out for these problems and some safeguard measures were proposed for the smooth implementation of the new performance management system.This paper hopes to provide some reference for the performance management reform of Y hospitals and similar hospitals through the search for problems in the performance management system of Y hospital,the analysis of the causes,and the design of reconstruction programs.
Keywords/Search Tags:Performance management, Balanced scorecard, Hospital performance, Public hospitals
PDF Full Text Request
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