Analysis Of College Students' Medical Service Satisfaction

In recent years,the basic medical insurance system for urban residents in our country is developing steadily forward,with the continuous expansion of coverage,sustained increase in the coverage of the population has become one of the popular topics in the whole society is paying close attention to the people's livelihood.However,the policy can not fully meet the medical needs of the masses,there are still many aspects worth improvement.Therefore,the College of medical service satisfaction as the angle of view,through the form of questionnaire survey,evaluation of college students of medical service satisfaction,find main factors that influence the satisfaction,so as to find out the problems existing in the basic medical insurance system for urban residents,and puts forward corresponding suggestions.The customer satisfaction theory as the foundation,combining with the students' actual situation constructed medical service satisfaction evaluation model of college students,the preliminary design of the contain medical insurance policy and medical insurance handling the evaluation index system of the Department,University Hospital,medical service satisfaction four latent variables.And on the basis of designing the questionnaire,after the pre survey on data reliability and validity test,removed does not meet the requirements of the indicators obtained after the formal questionnaire.College students of 6 universities in Nanchang city were intercepted by way of sampling,formally issued a total of 250 questionnaires,241 valid questionnaires.In the acquisition of relevant data on the basis of.In this paper,the use of structural equation model of determinant factors of College Students' medical service satisfaction evaluation model for inspection and analysis,and the multi factor variance analysis method to study the effect of gender,household and on the level of consumption is on the level of satisfaction have significant effect,the results are as follows.First,the policy of medical insurance and medical insurance handling department,university hospital has a positive influence on College Students' medical service satisfaction.Among them,the influence degree of the University Hospital,medical insurance handling department of minimal impact.Second,medical personnel the level of medical treatment,medical equipment,medical environment,convenient submit an expense account,payment level is for students to pay attention to the key,policy advocacy efforts,the effect of drugs,reimbursement,reimbursement is currently college students feel important factors.Third,there was no significant effect of gender and monthly consumption level on the level of satisfaction,while the household registration had a significant impact on the level of satisfaction.According to the results of the analysis,this paper puts forward the policy recommendations to improve the medical service satisfaction of college students.