Patient Satisfaction Study Of 106 Army Hospitals In Laos

According to the health department survey statistics,the doctorpatient contradiction from the occurrence of both the region and the number of obvious expansion trend,normal medical order and the harmonious development of doctor-patient relationship are affected,because of the patient’s life and health,so the doctor-patient relationship is very important.This paper adopts literature research method,questionnaire method,in-depth interview method,statistical analysis method,through the Lao 106 Army Hospital patient satisfaction questionnaire analysis,to understand the overall satisfaction evaluation of the hospital patients,to analyze the overall needs of patients in the diagnosis and treatment process.By studying the current situation of the medical service process of Lao 106 Army Hospital and exploring the existing problems,according to the actual doctor-patient contradiction faced by the hospital,the author puts forward the corresponding countermeasures to improve the hospital service,urges the hospital managers to examine the internal and external environment and development direction of the hospital from a new perspective,introduces the technical tools such as information into the management mechanism,creates the intelligent medical system,improves the medical staff’s own skills and service level,reduces the hospital quality and safety management cost through the integration of resources,standardizes the hospital diagnosis and treatment management,promotes the innovation of the medical service mode,effectively improves the patient satisfaction,and builds the Lao 106 Army Hospital brand effect.