Telecommunication Services Data-driven Engine System Design And Implementation

Along with the deep reform of the whole nation, the establishment of the modern enterprise system,and the gradually formation of the market competitive mechanism,the market environment of both local and international telecommunication industry has already become reasonable and the competition is more and more vigorous. The traditional service method and management principles of the telecommunication enterprise are changing profoundly. The key for the enterprise to win in competition is to improve the service quantity and cut down the cost in order to acquire the maximum profit. The proposition of the project "Data-driven Engine of Telecommunication Integrated Services " is aimed at, firstly, during the transformation of management mode to "customer" and "market",thoroughly realizing the interlink of the telecommunication inner supporting system and guaranting the sales center to take control of service action,and the second aim is effectively compressing the time limit of handling a service. At last, it can also immediately carry out many kinds of telecommunication secretary services through the effective connection of the Customer Service Syetem and " Data-driven Engine of Telecommunication Integrated Services" according to the market demand, so that it can really represent the principle of modern customer service and the approach of modern reduction of management cost through the whole service process of pre-sale mid-sale and after-sale. "Data-driven Engine of Telecommunication Integrated Services" can communicate directly with the service procedure (Front) of the network management system by imitating the client program (Omcterm) of Noma system. Then the Noma system deals with the customer data on switch. It is a computer managing system that can automatically deal with customer data. Its main function is to turn the service supporting system's input data into switch data automatically in real time or in certain time. The new syetem is established by making full use of the present system's functions. It centers the local area network and relies on the switch network management system. The new system is independent of both local area network management system and the service supporting systems. So that it can thoroughly realize the transformation of the control center of service action to sales section and service department.At first this paper introduces the way to realize "Data-driven Engine of Telecommunication Integrated Services". Then it describes the design of the project and realizng method. In addition, the paper contains the analyses and realization of some technical emphases and difficulties of the project in details.