Study On The Influence Of Heterogeneity On Communication Effectiveness In Knowledge Team

With the knowledge economical era coming, knowledge industry grows more and more important in industrial structure and the knowledge teams becomes critical unit to enhance enterprises competition. And communication is the essence of organization which can connect all the parts, so team communication gets more and more attention. Composition of team directly effects property and frequency of interaction in team, so team heterogeneity influences communication and performance of team. There are many researches of the influence of team heterogeneity on team performance, but no quantitative study of the influence of team heterogeneity to communication.Based on the workers diversity, this article first introduces the meaning and related literature review of organizational communication, team heterogeneity and knowledge team, then the evaluation index system of knowledge team communication effectiveness is set up according to characteristic of knowledge team which helps to form the questionnaire of knowledge team communication effectiveness. Finally, this article discusses the impact of team heterogeneity to communication effectiveness, team size and industry dynamic mediate the relationship between team heterogeneity and communication effectiveness. Date is collected from 400 workers, the effective recovery of respondents in the survey a total of 224.The results are as following: Firstly, knowledge team age heterogeneity, tenure heterogeneity and education level heterogeneity are all negative related to communication effectiveness. Secondly, there is negative moderate relationship between the interaction on team size and knowledge team age, tenure and education level heterogeneity. Thirdly, there is negative moderate relationship between the interaction on industry dynamic and knowledge team age, education level heterogeneity.Analyzing the relationship of knowledge team heterogeneity and communication under Chinese social backgrounds while several moderator variables being introduced, this research may manifest the limitations of organization communication research in China. The results enrich the contents of team heterogeneity and organization communication research.