Research On Contactless Tax Service Of Tax Bureau In L City

As an important public service department of the country,it plays an irreplaceable role in the development of the national economy,and its development and management level reflect the overall level of national public services.In the process of transforming from a "management-oriented" government to a "service-oriented" government,the taxation department is constantly strengthening its service awareness,striving to meet the needs of taxpayers and making greater contributions to the national economic development.made significant progress by merging the National Tax Bureau and the Local Tax Bureau,completing a major reform across the ages.This reform has not only streamlined the business process of tax processing,improved the efficiency of tax processing and optimized the functional structure,but also laid a solid foundation for the flourishing development of contactless tax services in the future.With the in-depth promotion of the reform of "management and service",China’s economy is gradually moving towards a new normal of pursuing high-quality development.The rampant of the New Coronavirus in 2020 has brought a serious epidemic challenge to the world,but it has also provided a strong impetus for online tax preparation to become a feasible solution.To make it more convenient for taxpayers to "travel more online and less on horseback" has become an important goal for the construction of the national taxation system.How to make use of new technology to speed up the new mode of intelligent online tax processing has become an important issue of tax service.With the rapid development of global high technology and the normalization of epidemic prevention and control,L city taxation bureau is facing unprecedented challenges,therefore,this paper will focus on the development of contactless tax services in L city taxation bureau and the current working status in order to propose references for further optimization of business environment.Based on the new public service theory,tax compliance theory and e-government theory,this study adopts literature research method,case study method and questionnaire survey method to explore the problems in contactless tax services in grassroots taxation departments,such as unchanged awareness of tax service concept,imperfect technical platform of tax service,inefficient tax service propaganda,and unsound construction of tax service team.This paper aims to promote the continuous optimized development of contactless tax services in grass-roots taxation departments by means of analyzing the problems and causes found and putting forward feasible policy suggestions,such as transforming the working thinking,strengthening the service concept,optimizing the construction of intelligent taxation talent team,optimizing the construction of contactless taxation platform and improving contactless taxation propaganda.