Research On The Tax Service Quality Of Shouguang Taxation Burea

With the diversified development of economic business forms and the transformation of service concept,service satisfaction and taxpayer demand have become the hot words of tax services in recent years.At present,in the face of the complex and severe international and domestic situation and arduous economic and social development tasks,tax service challenges and opportunities coexist,difficulties and development coexist,improving the level of tax services and optimizing the tax business environment are of great practical and long-term significance to promoting economic and social development.At present,tax services are an important part of the tax business environment,and the epidemic has forced the reform of tax services,catalyzed the continuous expansion of the form and depth of service,and the contradiction between service supply and demand is prominent,at the grass-roots level Tax authorities are facing other problems in the process of tax service,so it is urgent to optimize the quality of tax service and improve the tax business environment level.Based on the above background,this paper uses the new public service theory,tax compliance theory,public finance theory,uses the literature review,questionnaire survey,case analysis and other research methods.After investigating the actual tax handling situation of Shouguang tax bureau,summarize the progress of the current tax service work in the grassroots tax system,study and summarize the problems exposed in the quality of tax service.Mainly low investment in tax service projects,tedious business process,inadequate information construction,Low ability and quality of service personnel,invalid tax knowledge publicity.Based on the typical practice of optimizing tax service in other regions of the same grade and combined with the actual work experience,to improve the Shouguang tax bureau tax service quality to provide opinions and suggestions:optimize the concept of tax payment service,improve the management of work post responsibility process,promote the process of information tax handling,improve the construction of professional team,and strengthen the publicity and guidance of tax law.I’m look forwarding to use these methods improve Shouguang tax bureau grassroots tax service quality to provide useful reference.