Research On Optimization Of Internet Plus Taxpayer Service In Dongying City

In recent years,with the development of economy and society,the traditional tax service model has been unable to meet the increasingly diversified tax service needs of taxpayers.As the main supplier of tax service,the tax authorities have built Internet Plus Taxpayer Service to promote the transformation of tax service from "management" to "service" and provide more efficient tax service for taxpayers.The important proposition of "promoting the modernization of national governance system and governance capacity" was put forward at the third Plenary Session of the 18th CPC Central Committee of the party.Since then,the importance of using "Internet Plus" technology to promote the modernization of governance capacity has been continuously emphasized.Tax payment service is a general term for the public services provided by the tax authorities in accordance with the provisions of tax laws and regulations and guided by the needs of taxpayers,covering tax consultation,tax guidance,tax related business processing,and protection of the rights and interests of taxpayers.Under the construction of "Internet Plus" taxpayer service,the governance capacity of tax authorities has been improved,and the quality and efficiency of tax service has been further optimized.However,there are some problems in the current tax service,such as high tax cost,low tax efficiency and inaccurate tax service.How to learn from the advanced digital governance theory and process re-engineering theory to further optimize the "Internet Plus" taxpayer service to meet the diversified needs of the public is a major problem to be solved by the current tax authorities.This paper uses the case study method,taking the actual measures in the "Internet Plus"taxpayer service of Dongying city as an example,through the analysis of the current situation of the "Internet Plus" tax service of Dongying City,summarizes the optimization of Dongying tax authorities in the aspects of tax service subject,tax service mode,tax service content,tax service process,etc.By using the research method of interview,we conducted semi structured interviews among tax personnel,tax related professional service institutions and taxpayers,combined with the digital governance theory and process reconstruction theory,and found that there were problems such as the untimely response to the needs of taxpayers,the insufficient convenience in handling tax service matters,the low efficiency of information transmission between departments,and the heavy pressure on performance assessment of Grassroots Tax authorities,and conducted in-depth analysis on the problems,In order to find an effective way to optimize tax services.It is a major trend of social development to promote the reform of tax service under the background of "Internet Plus" tax service and provide more convenient and efficient tax service for taxpayers.It is also an inevitable choice to use modern information technology to promote the digitalization and intelligentization of tax service.The tax authorities can continue to improve the public value of tax services and promote the reform of tax service efficiency and efficiency by deepening the business coordination of tax service matters,establishing a cross departmental information sharing mechanism,establishing a "taxpayer centered" service concept,and improving the quality and efficiency assessment system of tax services.