Research On Optimization Of The Back-Office Support Process Of Service Operations Management Of Securities H

After 30 years of rapid expansion and drastic fluctuations in the stock market,the extensive operation mode of securities companies leads to the problem of high cost,which makes the management of securities companies closer to the direction of refinement and process.In the daily operation of small and medium-sized securities companies,there are many problems,such as insufficient process automation,weak data analysis ability,and unconnected business systems,which lead to employees unable to separate from the repeated daily operation.If the transactional work can be completed by the automated system and the process is solidified,the enterprise can release the labor force,and the employees can also engage in high value work,so as to enhance the competitiveness of the enterprise.Firstly,this paper analyzes the background service process of H securities by using the service blueprint theory,and summarizes the three main problems of the current background service operation management,including the uncoordinated operation process of asset management business,the long time-consuming of day end clearing,and the narrow channel of customer service.Secondly,through field interviews,case analysis and other ways,it analyzes the problems,such as the defects in business process design,the urgent need to improve the system support ability,and the poor effect of customer service background control.Thirdly,aiming at the causes of the problem,the paper puts forward specific optimization scheme according to the method of ESIA process optimization,including optimizing the asset management business process,introducing RPA process liquidation,strengthening the optimization scheme of intelligent customer service platform construction,etc.Finally,the paper evaluates the effect of the proposed optimization scheme.The research conclusion of this paper is helpful to keep up with the pace of supervision,seize the opportunities of business,ensure the sustainable operation of the company,and make up for the short board of service backstage in operation,which has certain reference significance for the backstage optimization of service operation management of securities companies.