Research On Optimization Of Public Service Quality Of Wuhu Industrial Innovation Exhibition

Government departments open to the public through the establishment of science popularization venues with distinctive themes and characteristics,and provide corresponding public services,which is an important means to improve the scientific quality of citizens and implement the strategy of rejuvenating the country through science and education,and also an effective way to carry out popular science publicity and education for the whole people.In recent years,the science popularization theme exhibition hall led by the government and some public welfare organizations is in the rapid development period of construction.It has become an important window for exporting the city spirit and highlighting the charm of the city,and also a key business card for attracting talents and investment.However,due to the late start and poor foundation of the development and construction of China’s popular science exhibition halls,many newly built exhibition halls lack experience in operation and management,resulting in many drawbacks in the actual operation of public venues,which seriously affects the public’s experience of visiting,reduces the social influence and social benefits of the exhibition halls,and violates the original intention of the construction of the exhibition halls,which inevitably leads to the waste of public resources.This article takes the Wuhu Industrial Innovation Exhibition,which is my work unit,as the starting point for the topic selection of the paper.By applying relevant theoretical knowledge of public goods and new public services,and using research methods such as literature research,questionnaire survey,and induction,I analyze the weak brand promotion construction,outdated exhibition methods,and insufficient intelligent construction highlighted by the Wuhu Industrial Innovation Exhibition in providing public services.Based on existing problems,targeted and targeted collection of advanced experiences and practices from domestic and foreign theme venues and public science popularization venues,propose optimization strategies for public service quality from strengthening service awareness,improving service efficiency,innovating service processes,and other aspects.This will also provide practical experience for other government led non-profit theme science popularization venues to improve public service quality.This paper consists of a total of six parts.Introduction,The first part is an introduction,introducing the research background and significance,and summarizing the concepts and theories in relevant domestic and foreign literature based on the research object.The second part is related concepts and theories.This paper expounds the concepts of public service and public service quality,and introduces the public product theory,new public service theory and other relevant theoretical basis used in this paper.The third part is the analysis of public service status of Wuhu Industrial Innovation Exhibition.From the time nodes of venue construction,trial operation and opening to the outside world,the existing operation mode and reception status of Wuhu Industrial Innovation Exhibition are introduced in detail.The fourth part is the evaluation and analysis of public service quality of Wuhu Industrial Innovation Exhibition.Through the statistical analysis of the questionnaire,the existing problems in the public service of Wuhu Industrial Innovation Exhibition are summarized.The fifth part is about the experience and enlightenment of optimizing public service quality of public venues at home and abroad.Through the analysis of the public venue services with rich operation experience,mature operation mode and high visibility at home and abroad,the experience summary is targeted.The sixth part is the countermeasures and suggestions for public service optimization of Wuhu Industrial Innovation Exhibition.From the aspects of improving the service team,expanding the service resources,optimizing the service mode,and innovating the service process,this paper expounds the countermeasures for Wuhu Industrial Innovation Exhibition to optimize the public service capacity.The seventh part is research conclusion and prospects.