A Study Of Problems In Tax Services Of The L County Taxation Bureau

Construction of "service-oriented government" is accompanied by the continuous development of our economy,the continuous reform of our administrative system,civil rights are increasingly taken seriously as an important act.The tax department is a functional department of the government.It is the responsibility and obligation of the tax department to provide high-quality tax service to the public.The identity of the tax department is also changing from manager to service provider.The quality of tax service directly determines the image of tax departments in the eyes of taxpayers.As a grass-roots department responsible for tax service,county tax departments should continuously strengthen their efforts to improve the happiness and satisfaction of taxpayers and do a better job in tax service.With the methods of literature research and field research,combined with the actual tax service work of L County taxation Bureau,this paper finds that L County taxation Bureau is faced with problems in service quality and efficiency of staff,difficulties in taxpayer handling,large number of taxpayer complaints and reports,and tax service environment unable to meet the public needs.It points out that the tax service staff comprehensive quality is not high,The technical level of the tax payment service platform is relatively low,tax service assessment system is not perfect,tax service content is not comprehensive,tax service process is not standardized,tax service resource investment is insufficient to restrict the tax service of L county taxation bureau to improve the main reasons.Based on the new public service theory,tax compliance theory and public finance theory,combined with advanced research experience at home and abroad,this paper presents targeted and perfect countermeasures to improve the comprehensive quality of tax service staff,improve the assessment system of tax service staff,provide personalized service methods,standardize the tax service process,and optimize the tax service environment.so as to provide reference for the improvement of tax payment service level of L County taxation bureau.