Goverment’s Coping Strategies Of Online Mass Incident

With the rapid development of China’s economy and society,the development of the Internet is also rapidly expanding.Gradually,the Internet is no longer just a channel for people to obtain information,but also a main way for people to participate in political activities.More and more people pass Internet to express opinions.Today,our country is in a period of historical transformation.In this stage,social problems and contradictions accumulate to a certain extent,which can easily lead to mass incidents on the Internet,thus endangering the harmonious development of the entire society.Nowadays,with the rapid development of network technology,such as the emergence of other network platforms such as Weibo,We Chat,QQ,Douyin,etc.,it is easier for the general public to obtain information,express opinions more quickly,and participate in various social events.If there is a real-life hot event or a social issue that can arouse interest,the public can express their views on the event through the Internet,and can also conduct an online evaluation of the government’s behavior.At the same time,we will also find that due to the problem of the non-real-name system on the Internet,some netizens exaggerate and even mislead the incident and spread it maliciously,causing many social public hot events to gradually get out of control in the original discussion and evolve into online mass incidents.It has a bad impact on the social order and affects the harmonious and stable development of the society.Therefore,the government must attach great importance to dealing with online mass incidents,and the risk prevention and response strategies for online mass incidents are extremely important.At the same time,online mass incidents are a relatively new field for the government.They have evolved from mass incidents,but they are different from ordinary mass emergencies.Because of the wide scope of influence,the harm they produce is also different.It is very huge,like a mutated unknown virus,which can always cause serious panic to human beings.Therefore,when dealing with such incidents,the government must learn from past lessons and experience,use flexible working methods,and actively communicate with the general public to timely Openly announce the results of the investigation,remove the unfavorable speculation of netizens about it,make the incident develop on the right path,and open up the social conflicts one by one.In recent years,the Internet has entered the era of 3.0,and the media form of the Internet has also entered the 3.0 version.The main channel for the public to express social emotions and opinions has been the Internet for the past ten years.People are gradually relying on the Internet,and even become over-reliant.The situation that occurs in social reality is the first time people pass the Internet,and send it to the familiar cyberspace as soon as possible.On the virtual social platform,everyone is free to speak and express their opinions,but as we mentioned earlier,the virtual network Due to the characteristics of low threshold and high-speed connectivity,netizens are easily influenced by online speeches,resulting in group extremism.At the same time,a large number of online speeches are gathered to seek interests from relevant departments.If such incidents have a particularly large impact,experts and scholars will put them together.Such incidents are classified as network mass incidents.Network mass incidents have a great impact on the public safety of society,and also affect citizens’ trust in the government,weakening the credibility of the government,affecting the prestige of government departments,and making it difficult to ensure the long-term stability of the country.Therefore,whether the government can respond to mass incidents on the Internet in a timely and effective manner in the era of new media networks where information is spreading so fast,can the government correctly and quickly guide the incident in the early stage,control the development of incidents on the Internet,and be able to Convincing the general public is crucial.Therefore,in the era of new media network,it is necessary to study how the government can effectively respond to network mass incidents.