Study On Satisfaction Evaluation Of Tax Service In Q City

Tax is an important source of national economic income.As the main part of tax collection and administration,tax service appears in various posts of tax collection and administration in different connotations and ways.The quality of tax service will seriously affect the tax compliance of taxpayers.Under the background of continuously optimizing the business environment,taxpayers have significantly improved their awareness of safeguarding their own rights and interests,so they have higher requirements and expectations for tax related services of tax authorities.How to improve the satisfaction of tax service can be said to be a key topic in front of the tax authorities.We should not only continuously improve the quality and skills of tax practitioners and improve work efficiency,but also continuously optimize the tax related processes,reduce the tax time,reduce the tax collection cost and promote the harmonious relationship between tax collection and payment.Firstly,according to the tax service policy of the tax authorities,combined with the theoretical achievements of domestic and foreign experts in the field of tax service satisfaction,the paper analyzes and studies the current situation of tax service satisfaction of Q tax bureau by using the methods of literature research and questionnaire.Secondly,according to the characteristics of tax service in Q City,an evaluation index of tax service satisfaction rich in the characteristics of Q city is established,and the weight of each evaluation index is calculated by analytic hierarchy process.Through the method of issuing questionnaires,we can obtain the actual evaluation of taxpayers on the tax service status of the tax bureau,and conduct statistical analysis on the obtained data conclusions to judge the authenticity and validity of the data and make quantitative analysis on the data conclusions of the questionnaire by using the fuzzy comprehensive evaluation method to find the problems and causes of tax service in Q city.Finally,aiming at the problems existing in tax service,this paper puts forward feasible optimization suggestions and guarantee measures from the aspects of tax service personnel optimization,tax service process optimization,tax publicity and training optimization,tax service resources optimization,supervision and assessment system optimization and so on.Further reduce the costs and expenses of all parties involved in tax collection,improve the taxpayers’ feeling of tax handling,improve the tax service level of Q tax bureau,and create a new model of tax handling for the convenience of the people.