Research On Differentiated Government Services Under The Background Of Epidemic Prevention And Control

In 2020,COVID-19 suddenly caused widespread spread across the country and even the world in a short period of time.China has adopted strict management measures in response to the epidemic.In the following years,the epidemic has repeatedly and repeatedly mutated.The government has launched measures such as travel scanning and temperature measurement at any time.Off-site reporting,and once a positive case is found.The community or even a city will be completely blocked,during which the normal life and production of the public will be seriously affected.And with the continuous development of information technology,many activities in the lives of our citizens need to use the Internet,big data,cloud computing and other intelligent means.The reform of government services is also through the combination of information technology to provide the public with intelligent,rapid and convenient online services.The construction of electronic government,digital government,intelligent government and so on has become the goal of government transformation.This paper first proposes the reasons why a differentiated service model should be built in the process of epidemic prevention and control,mainly through the following aspects: the existing government service supply capacity can gradually meet the differentiated demand,the public’s strong expectations for differentiated services,the importance of combining the universality and difference of government services,the transformation of service thinking of grass-roots government officials and differentiated services can promote the modernization of government governance capabilities and governance capabilities.The gap between government services and differentiated services in the current epidemic prevention and control process is mainly explained by summarizing and analyzing the current situation of government services,including the lack of epidemic prevention forms and guarantees in the process of epidemic prevention and control of information technology;in the national epidemic prevention and control means,excessive reliance on information technology means is very unfriendly to some groups of people and the overall quality of public officials needs to be strengthened to adapt to the new situation of epidemic prevention and control.While there are problems that China’s government services have also achieved more remarkable results.So it also summarizes the achievements made by China in epidemic prevention and control.Through the analysis of the reasons for the government to build a differentiated service model and the status quo of services.The measures for building a differentiated government service system are proposed,mainly including clarifying the needs of the public in the process of epidemic prevention and control,determining the government’s differentiated service standards,optimizing the overall government service mode,and strengthening the public’s supervision of government services.Through the above analysis to clarify the importance of the government to build a differentiated service system in the context of epidemic prevention and control,in the process of continuously improving the ability of china’s government services and government governance.The government should pay attention to the service mechanism and service model,especially in the information technology means widely used in government services.It also should pay attention to the special background of government services more adapted to the epidemic prevention and control,for the public with special needs,can provide them with different and humane services to improve the distance between the public and the government meets the public’s expectations for service-oriented government.In order to comprehensively improve government governance capabilities and service levels.