Research On The Effect Of Emotional Labor On Job Burnout Of Community Grid Administrators

Job burnout as a negative phenomenon has prevailed in various occupational groups,affecting work efficiency and management level.Nowadays,an increasing number of practitioners need to pay a lot of emotional labor at work with the rapid economic and social development.Studies have shown that emotional labor,closely related to job burnout labor,not only exists in private services,but also in public services.Community grid administrators not only need to provide high-quality public services to the masses,but also need to communicate with them on behalf of the government to obtain good public relations.However,long-term emotional labor consumes their own psychological resources and produces a sense of burnout.Selfefficacy is an important personality variable,and its relieving effect on job burnout is likely to be achieved by influencing emotion regulation.Therefore,by analyzing the research results on emotional labor and job burnout at home and abroad,this thesis studies the impact of emotional labor on community grid administrators’ job burnout and the mediating effect of self-efficacy between emotional labor and job burnout.By conducting a questionnaire survey of 136 community grid administrators from W sub-district office in H District of Tianjin city,this thesis uses exploratory factor analysis,confirmatory factor analysis,structural equation modeling and Bootstrap method to test the research hypothesis,and draws the conclusion: the superficial role of emotional labor of community grid administrators is remarkably positively related to the various dimensions of job burnout,while the deep role and natural behavior of emotional labor is significantly negatively related to the various dimensions of job burnout;self-efficacy plays a part of the mediating role between emotional labor and job burnout.According to research results and grid administration work in H district,countermeasures and suggestions are put forward for the management of community grid administrators,which have certain guiding and referential significance for alleviating their job burnout and improving the level of public services.