On Legal Protection Of Recipient’srights And Interests In Express Service

As a new industry in modern service industry,express industry has become a "dark horse" in the development of national economy industry.However,in the process of development,there exists the phenomenon that the service quality does not match the development scale of the industry,which makes it difficult for the rights and interests of recipients to be legally guaranteed.In the express service,there are many legal problems such as damage or loss of express goods,disclosure of recipient’s personal information,low compensation standard for damages,and so on.The reasons are due to the lack of legal supervision,incomplete legal norms,unclear legal relations of service contracts,lack of self-discipline awareness of the industry and other factors.The law should make it clear that the express service contract has the nature of a contract for the benefit of a third party,strengthen the specific rights and obligations between the recipient and the express delivery enterprise,and provide the basis for the effective rights and interests of the express delivery recipient.For the deficiencies in the development of the express industry,we can start from the external environment of the legal system and the internal mechanism of the development of the express industry to resolve the adverse problems in the development of the industry.In terms of the external environment,on the one hand,the existing industrial regulations should be adjusted and connected,and the classified access system of express delivery industry should be innovatively implemented;on the other hand,the cooperation and coordination mechanism between regulatory departments should be strengthened,and the personal information protection mechanism of the industry should be improved.In terms of internal mechanism,the management role of express delivery associations in the industry should be brought into play,and the awareness of consignee’s own rights protection should be enhanced.Taking the protection of recipients’ rights and interests as the foothold,it will also promote the express industry to move forward in the direction of standardization and modernization,and promote the service capacity and service level of the express industry to enter a new stage of development.