An Empirical Study On The Seven-Day Unreasonable Return System

The Internet is an important undertaker of social information,and online shopping is closely linked to thousands of Internet users.The rapid development of online shopping makes consumers inevitably encounter return problems when they receive their favorite products,which adds a lot of worries to consumers.In 2013,my country promulgated a new "Consumer Rights Protection Law"(hereinafter referred to as the "New Consumer Protection Law").In this law,a seven-day unreasonable return system(hereinafter also referred to as the consumer’s right to regret)was formally established in this law,The protection of consumer rights and interests is truly implemented.However,compared with some developed countries,the seven-day unreasonable return system for consumers in my country is still in the exploratory stage.There are still some problems in the system that need to be solved.With the continuous enhancement of national spending power,many consumers have a strong demand for imported goods,which has given birth to the rapid development of online purchasing agents,micro-businesses and other fields,which also brings a series of rights protection issues;some consumers are actually exercising In the process of the right of return,there are problems such as the difference in the standards for the integrity of the goods between the parties,the lack of the operator’s obligation to inform consumers,and the unreasonable distribution of the burden of proof in the event of disputes between the parties.These undoubtedly weaken the consumers.Confidence in online shopping is not conducive to promoting the healthy and orderly development of online transactions;in practice,it is not uncommon for some consumers to improperly use the seven-day unreasonable return system to harm the interests of operators or to use the right of return to suppress competitors.This series of problems makes the seven-day unreasonable return system face new issues.This article uses the method of empirical analysis,starting from three representative cases in practice,combing and summarizing the facts of the case,and summing up three focal issues,namely,that the basic regulations for the implementation of the seven-day unreasonable return system are not complete,The application of the unreasonable return system in special fields is insufficient and the seven-day unreasonable return system has been abused.Combined with my country’s current online market trading environment,domestic and foreign legislation and related practices,it finally puts forward a seven-day unreasonable system suitable for my country’s national conditions.Regulatory recommendations for the return system.Aiming at the problem that the basic rules for the implementation of the seven-day unreasonable return system are not sound enough,this article first lists the problems in the rules for the exercise of the right to return,such as the different standards for defining the integrity of the goods,the unclearness of the operator ’ s obligation to notify,The distribution of the burden of proof is not reasonable enough,and then starting with the problem to propose corresponding solutions to promote the improvement of the rules for the seven-day unreasonable return system.In view of the insufficient application of the seven-day unreasonable return system in special fields,this article first analyzes the problems encountered by the seven-day unreasonable return system in special fields,mainly from the purchasing field,the micro business field and the offline field.Start with analysis in all aspects.Then,it sums up the recommendations for the application of the seven-day unreasonable return system to special areas.In view of the abuse of the seven-day unreasonable return system,this article first analyzes the abuse of the seven-day unreasonable return system;then,explores the reasons for the abuse of the seven-day unreasonable return right;finally,from the complete credit consumption evaluation system,clear abuse The three aspects of rights punishment rules and optimization of the guidance function of consumer associations provide optimization suggestions for abuse of the seven-day unreasonable return system.