| Distance education is moving more and more to an online delivery mode. For our traditional aged students (18-24 year cohort) this is not a big issue---they have been using technology for their entire lives. However, for the mature returning student the move to online format can cause serious problems. Pilot study data and case study observation document the progress of two mature learners as they struggle with computer literacy in an online WebCT environment. Emergent themes from grounded theory analysis of interview and classroom transcripts include language, power and generational differences in technology use. Findings suggest older computer challenged students need additional instructional support to succeed in obtaining computer skills before commencing online coursework---this can be done through an online classroom if enough mediation is provided. |
