Study On Tax Service Optimization Of Zaluteqi Tongliao City

On July 20,2018,all the four new tax authorities at the provincial,municipal,county and township levels were listed,marking the official implementation of the results of national and local tax consolidation,and the beginning of the new stage of tax service.In the context of institutional reform,tax authorities should realize that building a harmonious relationship between tax collection and payment is inseparable from simple,efficient,high-quality and intelligent tax services,and the degree of harmony between tax collection and payment is directly proportional to the degree of optimization of tax services.Therefore,it is of great significance to further improve the quality and efficiency of tax services,to maximize the convenience of taxpayers and to standardize tax payers.This paper selects the tax service problems of the tax bureau of Zhalute County in Tongliao City for research.Its typicality lies in that,as the grass-roots tax department of the ethnic minority areas,whose economic and social development is relatively underdeveloped and the development of government service concept is relatively lagging behind,the problems in its tax service to some extent reflect the long-term and urgent problems in China's tax service.In order to constantly adapt to the new tax payment needs and changing development trend of taxpayers,the tax bureau of zarut county has used various ways to optimize the tax payment service quality of the local tax system,and has made considerable development and progress through unremitting efforts.However,due to the late start and relatively backward awareness and technical level,the overall level of tax service of zarut tax bureau is still low.Based on the analysis of the advanced experience and achievements of tax service at home and abroad,this paper expounds the relevant concepts and theories of tax service,systematically analyzes the current situation of tax service of zarut tax bureau,and uses literature analysis,theoretical analysis,comparative analysis,research analysis and other research methods to investigate the satisfaction and tax demand of taxpayers through the questionnaire And found that there are some problems in the tax service work of zarut tax bureau:first,the tax service is just a formality;second,the structure of professional personnel has faults;third,the external construction of tax service is not perfect;fourth,the tax service mechanism is not perfect.This paper takes the research status,problems,reasons and methods as the whole research idea,from the perspective of tax compliance theory and new public management theory analysis,combined with the advanced tax service experience of other countries and regions and the actual situation of the region,proposes to standardize the construction of tax service hall,improve the informatization of tax service,socialize tax service,and build the specialization of tax service The team and other 5 feasible countermeasures are expected to further optimize and improve the tax service work of zarut tax bureau,and constantly enhance the sense of taxpayer access.Tax service work is a long-term work.With the development of economy and society,new requirements will be put forward for the requirements and standards of tax service work.New problems that may arise from it need continuous observation and analysis to continuously improve the effectiveness of tax service work of zarut tax bureau.