Research On Business Risk Management Of Business And Operation Support System For S Mobile Communication Company

On proactively fulfilling the national policies including requirements such as,“Speeding up broadband and lower internet rates” and “Enjoying the services across various telecommunication operators using the same cellphone number”,which was proposed by National Ministry of Industry and Information Technology in 2018,S mobile communication company,has continuously presented many fresh products and cellphone packages to bring convenient and affordable services for users.Meanwhile,accompanied by the wide spreading of APPs involving mobile payment,video live,short video,and e-shopping,the user traffic demands are surging,the traffic business of telecommunication companies is expanding,and the market competition among operators is getting more complicated.To attract more users,homogeneous price war of high traffic and low expenses packages launched by the telecommunication companies,has resulted in dramatic drop of traffic price and the lasting shrink of profit.From Q3 in 2018,the business total of S mobile communication company kept growing,and yet the business incomes decreased and the entire operating incomes began to fall.In order to ensure the continuous development trend,this company has put forward multiple sorts of new business for finding novel approaches of income increasing.The continuous proposal of new business and the frequent updates of charging rules have led to enlarging risks during Business and Operation Support System services operation.In recent years,the risky malicious arbitrage events via social channel using Business and Operation Support System loophole frequently happens in S mobile communication company,not only disturb the normal business transaction market,but also affect deeply the company operating incomes.When mobile communication company S presents various new business,once maliciously utilized,the loopholes,regardless of system loophole or business logic loophole,would cause tremendous risk accident,and considerable economic loss as well as reputation loss.The risk management ability of enterprise must be optimized under the circumstance of failing to increase incomes.By discovering the risks in time and restraining risky incidents of Business and Operation Support System during business transactions,the detrimental effect towards entire company income brought by multiple business transactions during business development can be allayed.By checking a vast number of related references on Business and Operation Support System risk management and business risk management to find the suitable management approach for current Business and Operation Support System risk for S mobile communication company,this paper conducts a research on risk recognition,risk evaluation,and the deficiencies of current risk supervision measure for the company.Meanwhile,a brainstorming method is adopted to recognize the potential business risk of Business and Operation Support System according to the characteristics of risk event in this company.The risk factor list is established by 23 risk factors of 7 types recognized by risk-inspired list.Then the probability,risk damage degree and risk level are evaluated for each risk factor by expert investigation method.Grounded on the risk recognition and evaluation,according to the corresponding risk factors,7 types of risk monitoring and control measures are proposed,which involve customer information query,job number login operation,tariff transaction exception,marketing activity transaction exception,shared tariff exception,high value packages exception,and integral business exception,and 5 protective measure are also supplied as form a professional business risk management team,establish a real-time monitoring information system,implementing high-efficiency business risk closure management,enhancing the risk defensive awareness,establishing proactive risk defense attitude.In this paper,the author re-conducts the risk identification and risk assessment for the loopholes of Business and Operation Support System risk management,and proposes the corresponding risk monitoring and control measures according to risk factor list,based on the real business risk management circumstance of his company.The objective of this paper is to reduce the loss caused by business risk event,to maintain the company operating income,and to ensure the achievement of profit goal,by more robust risk supervision.