Research On Function Improvement Of China Post Express Business Information System

The informationization construction of express business management can enable enterprises to grasp the whole process information of mail receiving and sending,sorting,transportation,warehousing and delivery in time,and to respond to the problems in various express links in time.It is an important management tool and external service platform to improve the fine management level of express business.In the era of e-commerce retail,promoting and optimizing express business information system has practical significance for transforming enterprise express business management mode.Through system functions,it can realize the whole-process monitoring of mail,provide customers with the whole-process service experience,improve work efficiency,enhance user loyalty and enhance the core competitiveness of enterprises.With the rapid development of postal express business,the amalgamation of postal express business and EMS,and the continuous superposition of various express business,in order to realize the amalgamation of postal express and EMS,and to change the problems of weak management and control ability,high management cost and poor customer experience of the original express business information system,China Post Group Company launched the postal express business information system in 2018.We should optimize and upgrade the work,strengthen the management and control of mail and delivery business by means of information technology,enhance customer viscosity,and achieve win-win situation between postal enterprises and customers.Based on the background of the popularization and application of express business information system of China Post Group Corporation,the purpose of this paper is to analyze the problems in the application of express business information system,and put forward solutions and measures to solve these problems,so as to provide empirical support for the improvement of the system function design.Firstly,this paper expounds the background,purpose,significance,related theories and application results of express management at home and abroad,explains the content framework of the study,analyses the application status and existing problems of the postal express businessinformation system,and finds out that the fragmentation of data information leads to complex manual operation,ignores the customer's service experience needs and intellectualized operation.Problems and causes of system functions such as weak management and control ability.This paper combines the actual needs of the current postal express business management,from the point of view of practical application of the system,through proposing the management requirements and theoretical basis for improving the design of system functions,resolves the problem of data fragmentation in terms of adding automatic correlation and identification function of postal speed data and establishing integrated operation mode of postal speed,and through one-stop customer service experience function and customer service experience function of the system.The perfection of the seamless connection between household service and production operation can solve the problem of customer service experience demand,and the problem of insufficient intelligent operation and control ability of the system can be solved by improving the whole process tracking function of mail and establishing dynamic screen system.Finally,the corresponding safeguard measures and on-line promotion scheme are formulated to ensure the continuous and effective operation of the system.This paper uses the methods of literature research,information research,integrating theory with practice,data chart analysis and field investigation to expound the discovery,research and problem solving.On the basis of ensuring the successful promotion and application of the new express business information system,the management and control level of the enterprise's express business has been improved.