Study On Performance Management Of C Ctty Taxation Bureau

With the sustainable development of economy and society,the role of governments at all levels has gradually changed from managers to service providers,and the voice for improving the quality and efficiency of government services has become increasingly strong.Therefore,performance management has been paid more and more attention by governments at all levels in China.As a part of the government,the implementation of performance management in C city taxation department is not only a political mission to implement the spirit of the central government,but also an urgent requirement to serve the economic and social development.How to absorb the essence of the performance management mode and apply it to the taxation department is not only the focus and hotspot of the current system reform,but also the difficulty and pain point of the taxation bureau administration.There are obvious differences between government departments and enterprises in organizational structure,operation and management,principles and purposes,and there are also significant differences in performance management.Enterprises usually aim at profitability,so the ultimate goal of performance management is to improve their profitability and increase profits.Therefore,the criteria of performance evaluation are usually closely related to profits.However,as a non-profit social organization,C City Taxation Bureau aims to provide better public services.Therefore,in terms of evaluation indicators,it depends more on the social value and welfare brought by the services it provides,as well as the duty of the taxation department of "gathering wealth for the country and collecting taxes for the people".Because of the late start of performance management in C City Taxation Bureau,despite four years of development and some good results it has achieved,there are also many problems that need to be solved urgently in practice.This article is based on the practice of C city taxation bureau in recent years,under the guidance of performance management theory,especially performance management system theory,starting from the theory of organizational performance and personal performance,through interviews and questionnaires,aiming at several aspects of performance plan,performance implementation,performance evaluation,performance feedback and result application,to find out the problems of C City Taxation Bureau performance management system,such as unscientific index design,lack of process management,unreasonable evaluation,weak applicability of assessment results,etc.On the basis of drawing lessons from the international experience of performance management of government departments,this paper puts forward some pertinent,feasible and practical suggestions from the aspects of goal setting,performance implementation,evaluation feedback and result application,with a view to enlightening the performance management of taxation department and even the performance management system of administrative units of national organs.