Employee Turnover Analysis And Improvement Countermeasures Of Wan Sheng Communication Industry Co.,Ltd.

Since 2016,the competition in the call center industry has become increasingly fierce,setting new requirements for the development and transformation of call centers.The call center is a personnel-intensive and knowledge-intensive industry.The "person" is the decisive factor and the key to improving the service level,operation level and management level of the call center.However,due to the nature of work,the call center is also the highest turnover rate in all industries.One of the industries.How to retain good employees and reduce employee turnover is a question that every company should seriously study.Career growth is one of the predictive variables of turnover intention.Many call centers do not pay enough attention to their career growth.They study the relationship between career growth and its various dimensions and turnover tendencies.Talent attraction,reducing the turnover rate is of great significance.This article first analyzes the reasons for the departure of former employees,and finds that many employees choose to leave because they do not see the future development prospects.Especially for the call center industry,emotional fluctuations have an important impact on employee turnover intentions.Based on the relationship between professional growth and turnover intention,this article studies the three dimensions of career growth,namely the progress of career goals,the improvement of professional competence,the growth of organizational returns,and the relationship between turnover intentions.Emotional depletion was introduced as a modulating variable to examine the effect of various dimensions of emotional exhaustion on the relationship between the dimensions of career growth and turnover intention.In this paper,460 questionnaires of Welscnd call center,using spss.22 and Stata software to conduct an empirical analysis of the collected data,the following conclusions are drawn:There is a negative correlation between career growth and turnover intention,and there is a significant negative correlation between career goals,professional competence,and organizational reward growth.Emotional depletion has a partial adjustment effect on the relationship between career growth and turnover intention.Among them,the increase in organizational returns increases the negative correlation between turnover intentions,and the decrease in career goals reduces the negative correlation between career goals and career abilities.Based on the results of empirical research and combining the characteristics of the Welsend call center,the article puts forward some suggestions for corporate management practices.Enterprises should pay more attention to their professional growth,guide their employees in different stages,improve their career goals,and improve their careers.The ability to motivate the organization to increase returns,while taking into account the emotional exhaustion of employees,at the same time moderately improve the workload pressure,reduce the interpersonal conflict pressure and role pressure of employees,thereby improving the employees' willingness to leave and strengthen employee loyalty.