Construction Of Tax Service Satisfaction Evaluation System

With the rapid development of the economy and society,the high-quality tax service as an important part of the transformation of the taxation department to the service-oriented government is an inevitable requirement of social development and an era requirement for building a harmonious relationship.For the taxation department,it is able to do a good job in tax service,and it can generally win the understanding,support and cooperation of taxpayers in taxation management,which is conducive to improving tax compliance;for taxpayers,high-quality taxation services are convenient for timely Understand the tax policy,facilitate the handling of various tax-related businesses,correctly fulfill tax obligations,and proficient in safeguarding their legitimate rights and interests.The tax service satisfaction evaluation system,as an important tool for the tax department to improve the satisfaction of tax service,has certain research significance and practical value.Firstly,this paper clarifies the theoretical basis of tax service satisfaction,and briefly introduces the evaluation method selected in this paper.Secondly,through the combing of the existing tax service satisfaction evaluation system,based on the interview with the staff of the taxation department of the M district Fuzhou,Fujian Province,the primaries of the tax service satisfaction evaluation system are selected.Thirdly,according to the classical customer satisfaction evaluation system model and the existing tax service satisfaction evaluation system model,the tax service satisfaction evaluation system model is constructed.After fully seeking the taxpayer's opinions,reasonable latent variables and observed variables are selected.Subsequently,the questionnaire is carefully designed to conduct a specific evaluation of the tax service satisfaction of the taxation department of the M District of Fuzhou,Fujian Province,collect and collate the survey data and use the structural equation model to verify the model.Finally,the results analysis is carried out to provide ideas and reference for optimizing tax service work and improving tax service satisfaction.