Analysis Of The Status Quo Of Pharmacy Services In Four Chain Pharmacies In Shenyang And Its Countermeasures

With the rapid development of our country national economy level,the living standard of people is becoming more and more high quality requirements,the state of the pharmaceutical industry is becoming more and more attention,in accordance with the "much starker choices-and graver consequences-in" national drug safety planning requirements,continue to deepen medical health system reform.Pharmacy serves as an indispensable part of our country's medical service system.Pharmacy pharmacy service plays an important role in guiding patients' rational use and safeguarding public health.How to improve the public's satisfaction and trust in pharmacy pharmacy service,and improve the pharmaceutical service quality of pharmacy as a whole is an urgent problem to be solved.Objective: this article through to four chain pharmacies pharmaceutical care carried out in shenyang,licensed pharmacists work situation and consumers satisfaction survey,understand the four chain pharmacies pharmaceutical care carried out in shenyang,and analyze the research results and research,and put forward corresponding countermeasures.It is hoped to provide reference and reference for improving the pharmaceutical service quality of shenyang chain drugstore.Methods: literature research,questionnaire method,interview method and other methods,with four chain pharmacies pharmaceutical care in shenyang as the research object,in shenyang,head of the 60 pharmacy chain pharmacies,licensed pharmacists and in-store consumers to conduct interviews and questionnaire survey,and sorting,statistics and analysis of the results of the survey.Results: through investigation and study analysis,thinks that four chain pharmacies in shenyang pharmaceutical care incomplete chain pharmacies pharmaceutical affairs management system,the licensed pharmacists professional is not strong,their own quality is not high,not enough training,hardware facilities system can't satisfy the demand of the masses,pharmacy service consciousness is not high,consumer trust is low,pharmaceutical care single form of publicity and single content,low public awareness six problems,these problems in different degree of influence of shenyang four drugstore chain pharmacy service quality and patients satisfaction.Conclusion: based on the four chain pharmacies in shenyang pharmaceutical care research analysis,aiming at the existing problem of shenyang four chain pharmacies,pharmaceutical chain stores in perfecting the management system of pharmaceutical affairs,stressing the cultivation of licensed pharmacists,to strengthen the construction of continuing education,strengthening the construction of hardware facilities,to meet the needs of consumers and improve the status of licensed pharmacists,to win trust,rich in consumers with pharmaceutical care consultation form,pay attention to communication skills and multi-channel propaganda,raise public awareness six aspects to improve pharmaceutical care quality and level,improve customer loyalty and satisfaction.