| Consumer protection involves the vital interests of all consumers,and it is a real livelihood project.According to the provisions of China’s Consumer Rights and interests Protection Act,consumers can protect their legitimate rights and interests through free negotiation and reconciliation,mediation by consumer associations,complaints to administrative departments,arbitration and litigation.Administrative mediation has the characteristics of time-saving,labor-saving and money-saving,which is an important way to protect consumers’ rights and interests.Xiangyang has set up 12315 command center since 2004,which is responsible for the administrative mediation of consumer rights and interests protection,and has made many successful experiences.At the same time,Xiangyang 12315 command center work There are also some problems,such as the way of administrative mediation lags behind the demand of consumers,the lack of coordination among departments,and the high cost of administrative mediation,which affect the effective implementation of administrative mediation in 12315 command center.In contrast,this paper takes the administrative mediation of consumer rights and interests protection in Xiangyang City as the research object,adopts the literature method,the case law and the quantitative analysis method to study the perfect countermeasures of the administrative mediation in the protection of the consumers’ rights and interests in Xiangyang City.Based on the analysis of the current situation and problems of administrative mediation of consumer rights and interests protection in Xiangyang,combined with the theory and practice at home and abroad,this paper puts forward the perfect strategy of administrative adjustment for the protection of consumers’ rights and interests in Xiangyang,in order to realize the guiding practice of research.And enrich the meaning of the same theory.The study points out that in the administrative mediation of Xiangyang Consumer Rights and Interests Protection Center,there are some problems,such as the unbalanced service of administrative mediation,the insufficient participation and cooperation of other departments,the high cost of consumer rights protection,and the difficulty of adapting to the new consumption mode.The causes of these problems are related to unreasonable orientation and regulations of administrative mediation agencies,unclear responsibilities between departments,unreasonable working mode of administrative mediation,and inadequate ideological awareness and staff quality.To improve the administrative mediation work in the protection of consumers’ rights and interests in Xiangyang City,first of all,we should clarify the leading position of the Industrial and Commercial Bureau and the 12315 command center in the administrative mediation of consumer rights and interests protection,and fully implement the responsibilities of administrative mediation agencies in serving the public.Secondly,weshould build a multi-participatory platform for administrative mediation and establish an administrative-arbitration-litigation mediation mechanism;take the 12315 command center of the Bureau of Industry and Commerce as the main body,unite the construction,real estate,medical and health,food and drug safety,quality and other departments,establish an administrative mediation Comprehensive Management Committee for consumer disputes,and build a comprehensive management system of administrative mediation within the government,for cross-sectoral consumption.Comprehensive management of disputes;strengthening external cooperation and interaction in administrative mediation,with particular emphasis on cooperation and interaction with external Internet service enterprises,news media and professional rights organizations and institutions.Thirdly,we should consider the implementation of inverted proof model to reduce the burden of consumers;actively participate in market supervision,reduce consumer disputes,and protect consumers’ rights from the root source;innovate the rights protection mechanism,set up a pool of administrative mediation fund to protect consumers’ rights and interests,adopt a pre-compensation system to improve mediation efficiency;simplify administrative mediation methods,innovate service modes,and effectively guarantee the efficiency of mediation.The way of administrative mediation is consistent with the needs of the people.Finally,according to the difference between the administrative mediation work and the consumer’s demand under the new situation,we should optimize the ability and quality of the staff to meet the needs of the new administrative mediation,fully draw lessons from the consumption dispute mediation mode of domestic and foreign regions,online and offline,government and society,improve the administrative mediation work mode,and ensure that the administrative mediation mode keeps pace with the times. |
