A Study On The Strategy Of Improving Inpatients Satisfaction In H Hospital From The Perspective Of Experience

In the 21 st century,social development is based on people,and human development is based on health.Health is the foundation of social progress,the need for comprehensive well-off,and the foundation of happiness in life.Starting with the health care industry,which is closely related to health,is the only way to improve health.With the requirements of “Healthy China”,the state has issued a series of documents to effectively enhance the sense of people's access to medicine,improve patient satisfaction,and improve the health of the whole people.Level.With the development of the times,the people have paid more and more attention to the quality of life and health protection.Nowadays,in the process of seeking medical care,in addition to paying attention to objective therapeutic effects,the demand for medical culture,medical experience and medical participation involved in the medical treatment process is becoming more and more obvious;not only in the process of medical treatment,but also in the preparation process before and after medical treatment.I also hope to have a high-quality experience,and the demand for medical satisfaction is constantly improving.This article takes H hospital as the research object.On the basis of introducing the basic situation of H hospital,the interview method is used to interview some patients in H hospital and the staff responsible for patient satisfaction survey to discuss the current situation of patient satisfaction in hospital H.Based on the form of questionnaire survey,based on the status of satisfaction,with the concept of experience as a breakthrough,the hospital will study the whole process experience of hospitalization,hospital accessibility services,general hospitalization services,hospitalization services,complaints and counseling services,logistics.The environmental service and the discharge guidance service are used as survey indicators,and the survey data is analyzed by SPSS software.Then,the data is analyzed,and the problems and causes of H hospital satisfaction in patient satisfaction are analyzed from the perspective of experience.Then the suggestions and countermeasures for the improvement of patient satisfaction in H hospital are put forward.The overall hospitalization satisfaction of patients in H hospital was 3.820,and the value ranged from 3 to 4 points,indicating that the overall satisfaction with the hospital experience of H hospital was between general and satisfactory,which indicates that H hospital still exists in the patient hospitalization experience.There are many places to improve.Specific improvement measures include: optimizing hospitalization experience,improving general inpatient service experience,improving hospitalization service experience,strengthening complaint handling management,improving hospital medical environment and strengthening discharge guidance management.Through the above measures,the problem of low satisfaction of patients in H hospital and the low medical experience of patients are solved.This study can not only help H hospitals to further understand the hospitalization satisfaction of their patients,but also help H hospitals find countermeasures to improve their satisfaction.At the same time,through research,they will sort out the knowledge and experience they have learned and conduct research for other medical institutions.Patient satisfaction studies provide a certain reference value.