Research On The Improvement Of IT Service System Of F Company

In recent years,the application of enterprise informatization has improved the operation efficiency of the enterprise,but at present,many enterprises only pay attention to the construction of it,and do not pay attention to the application and stable operation of it after it goes online,resulting in a series of problems,affecting the operation of the enterprise.F company is an automobile manufacturing enterprise.Since its establishment,it system has been built synchronously.The company has more than 100 IT systems to support all business links of the company's value chain,such as R & D,manufacturing,sales and enterprise management.It operation and maintenance are facing a series of problems.This paper takes the IT system operation and maintenance of F company as the research object,studies the IT operation and maintenance management system of the company,takes the improvement of it operation and maintenance management system as the specific subject,and conducts in-depth research through the current situation analysis,system improvement design and implementation,and safeguard measures.In the current situation analysis stage,first of all,combing the current situation of F company's IT construction,on the basis of mastering the current situation of it construction,analyzing the current situation of F company's operation and maintenance management system,finding problems and further in-depth analysis.According to the results of current situation analysis,according to ITIL methodology,it operation and maintenance management system improvement design is carried out.The process of improvement design includes blueprint design,process design,measurement standard,method and index design.At the same time,it also improves the organization design.Finally,the improved system is implemented,and the safeguard measures to ensure the effective operation of the system are designed.Through this research and practice,this paper helps F company to improve the IT operation and maintenance management,so that F company's it operation and maintenance system maturity and operation and maintenance quality significantly improved.Through the research,it is found that,on the one hand,the daily operation of contemporary enterprises has been highly dependent on it system,so a good it service management is one of the cornerstones to ensure the normal operation and development of enterprises.While increasing the construction of IT system,enterprises must pay attention to their own it operation and maintenance management;on the other hand,the enterprise IT department must establish it operation and maintenance management system based on the overall strategy of the company.The ultimate goal of it operation and maintenance management is to help and promote the realization of the overall strategic goal of the enterprise;the third aspect is that when the enterprise optimizes the IT management system,it is necessary to consider the optimization and matching of the organization and attach importance to the implementation and effect tracking.This paper analyzes and studies the improvement of F company's it operation and maintenance management,although there may be limitations and deficiencies in some aspects due to the limitation of the author's ability.However,the optimization design,implementation and implementation of safeguard measures proposed for the current situation of F company's it operation and maintenance management can still provide reference for other companies in the automobile manufacturing industry,even for the improvement of it operation and maintenance management system in other manufacturing industry.