Home Appliance Sales Staff Recovery Experience Research

Recovery refers to the subsequent process of rebuilding resources outside working hours,replacing these exhausted resources to prevent further loss of resources.Existing research has shifted the perspective to recovery activities and recovery experiences after work to study the effects of recovery.Recovery activities include high-duty activities and leisure activities.Recovery experience refers to the psychological process of individuals replenishing and restoring resources after experiencing work stress.It is a positive psychological experience,which mainly includes four aspects: psychological disengagement,relaxation,mastery experience,and control experience.Earlier studies on recovery experience abroad also achieved some results.Previous studies have shown that a better recovery experience is conducive to promoting the physical and mental health of employees,increasing job satisfaction,and improving job performance.Chinese scholars have relatively few discussions and empirical studies on recovery experience.Especially in the home appliance sales industry,due to the special characteristics of the profession and the remuneration mechanism,the sales staff has a lot of work pressure,and the boundary between work and family is blurred.It may not be able to get a good recovery after work,and the work status is affected,which may cause emotional exhaustion.In this study,a questionnaire method and a semi-structured interview method were used to survey 282 home appliance sales personnel in central Henan province.The home appliance sales personnel's recovery experience and work-family split preferences,recovery activities,psychological capital,emotional exhaustion,and life satisfaction were discussed.The relationship between them,using statistical methods such as correlation analysis,hierarchical regression analysis,and bootstrap test for bias correction and Colaizzi's phenomenological research data analysis of 7 steps,draws the following conclusions:(1)Work-family segmentation preference was significantly positively related to recovery experience(r = 0.50,P < 0.01);work-family segmentation preference was significantly negatively related to high-duty activities(r =-0.47,P < 0.01),and was significantly recreational activities were significantly positively correlated(r = 0.32,P < 0.01);high-duty activities were significantly negatively related to recovery experience(r =-0.32,P < 0.01),and leisure activities were correlated with recovery experience(r = 0.49,P < 0.01)showed a significant positive correlation;high-responsibility activities partially mediated the work-family segmentation preferences and recovery experience,with a mediating effect of 0.033;leisure activities played a partial mediating role,and the mediating effect is 0.066.(2)There is a significant negative correlation between recovery experience and emotional exhaustion(r =-0.32,P < 0.01),and a significant positive correlation with life satisfaction(r = 0.31,P < 0.01);psychological capital in the sales staff recovery experience and emotion exhaustion plays a regulating role(? =-0.049,P < 0.05),that is,the lower the psychological capital,the stronger the negative relationship between the recovery experience and emotional exhaustion;the psychological capital is restored in the sales staff.The moderating role between experience and life satisfaction is not significant.(3)Those with young children at home,even if they choose a high segmentation preference,have to engage in parenting activities,which is not conducive to good recovery;compared with other leisure activities,social activities have a better recovery effect;sleep quality and housework load play a role in recovery experience has an impact;optimism helps recovery and helps reduce the negative effects of emotional exhaustion.Based on a survey of home appliance sales staff,this article examines the mediating role of recovery activities and the role of psychological capital in regulating it;however,considering the shortcomings of the uniqueness of the occupational group of the subjects,future research can expand the occupational scope of the sample,adopt a combination of horizontal and vertical research,and focus on the potential shortcomings of recovery,so as to better understand the impact of the recovery experience.