Research On Business Flow Optimization Of Dalian Port Group Customer Service Center

Under the background of the strategic deployment of win-win development of national regional ports,coastal ports in various shipping regions have accelerated the pace of consolidation and development.By creating regional,unified and platform-based port services,they can achieve full business coverage,including ports,logistics nodes,resource and service providers and customers.Service integration and integration,help port transformation and upgrading,to provide customers with high quality and convenient import and export business services.Under the situation of accelerating the integration and development of ports in Liaoning Province,Dalian Port Group has integrated the business of port logistics with intelligent concept,intelligent architecture and intelligent mode,and made great strides towards the intellectualization of port construction industry.Customer satisfaction is the premise of the development of Dalian Port group.Customer ownership is the core competitiveness of Dalian Port group.Whether it is the self-development period of Dalian Port Group or the integrated development period of Liaoning Port Group after the merger and development of Liaoning Province,the development strategy of customer service is very important.So,it is not only important for the development of Dalian Port Group to study and optimize the existing business process of Dalian Port Group Customer Service Center,but also very important for Liaoning Port Group to build a new port group relying on the integration of Dalian Port Group and other large state-owned port enterprises.The author aims to make a systematic analysis and Research on the business process of Dalian Port Group Customer Service Center,and put forward more scientific and reasonable suggestions on the ways and methods adopted in the process of accepting customers’business of Dalian Port Group Customer Service Center,so as to optimize and upgrade Dalian Port Group Customer Service Center.The purpose of service efficiency and quality is to cope with the trend of service quality improvement under the development trend of world ports.