Resource Optimal Allocation And Scheduling Of O2O Automobile After-service Federation

With the rapid development of economy in China,the living standards improved day by day,car ownership showed a significant growth trend,as the same time which brought the prosperity of the car after market.Due to the development of vehicle sales market has become quite mature,and competition among automobile enterprises has become fierce,some services through the cars’ utility produced which contain washing the car;curing;maintain.And they become the key point which people pursue the profit.The development history of automobile after-service in our country is relatively transient,and the industry foundation is weak.For a long time,automobile industry was dominated by three traditional service models of 4S store,individual shop,and motor repair shop chain.The level of automobile after-service providers was mixed which led to the quality and quantity of automobile after-service,however,on the other hand,the resource of automobile after-service providers couldn’t be utilized adequately.The appearance and application of Online to Offline(O2O)model injected vigor into automobile after-service industry which was denounced for a long time.As the proscenium of offline automobile after-service,O2 O platform change these problems in certain degree in the term of information level,but the problems such as service quality,service efficiency couldn’t be solved fundamentally.In this situation that there is no a standard access permission mechanism for automobile after-service in our country now,the only method is to innovate automobile after-service model.Aiming at these problems,this paper proposed dynamic federation based on O2 O model,which is O2 O automobile after-service federation.It is an economic union which is formed temporarily by O2 O platform operators and automobile after-service providers.They make a contract driven by the profit.And this federation satisfies the customers’ demand with minimum cost and optimal service through the integration and coordination of automobile after-service resource.The research of this paper was divided into three steps.The first part was the partner selection of O2 O automobile after-service federation,then proposed the optimal incentive constraint based on the principal-agent model which was the O2 O platform operators provided for the automobile after-service providers,and selected good qualification enterprises to combine federation from the market;the second part was the resource allocation of O2 O automobile after-service federation,and then adjusted the automobile after-service providers in the federation dynamically according to the variation of quantity demand which was based on the set covering model of demand point and alternative automobile after-service providers distribution.The third part was the resource scheduling of O2 O automobile after-service federation.This part put forward two scheduling methods of federation resource based on the queue model,and proposed the optimal scheduling method by calculating key performance indicators according to data,arranged automobile after-service provider for the customer on the condition that waiting time is the shortest.The study on the pattern selection of the O2 O automobile after-service federation in this paper solved the problem of federation construction and resource quality control;and the research on the resource allocation solved the issue of high federation cost and low resource utility,then the study on the resource scheduling solved the problem of low service efficiency and bad customer experience.Therefore the construction of the O2 O automobile after-service federation could solve the existing problems currently in the automobile after-market effectively,could provide some reference and guidance for the theoretical research and industrial development of automobile after-service.