Scheme Design For Mobile Phone Screen Damage Insurance Fraud Detection Of Lanzhou Newarea Branch Of PICC P&C

The broken screen insurance of mobile phone is a new "Internet +" insurance product launched in September 2015 by PICC Property & Casualty branch company in Lanzhou NewArea.Its core is to transform that traditional personal electronic product insurance into new additional service in the sale chain of the mobile phone so as to undertake the insurance innovation service.Such a business will be popular with the market as soon as it is put forward,the volume of business has been growing at full speed and the prospects were excellent.However,such good situations don't last long,after the initial boom,the number of claims on the business increased,and the loss rate began to climb.As of October 2017,the accumulative total compensation amount reached 25.08 million yuan,with a simple loss rate of 130.23%,which resulted in the loss of the operation of the business about broken screen insurance of mobile phone.Based on the above background,this paper first analyzes the key reasons for the loss of the broken screen insurance of mobile phone business,which is unreasonable premium rate design and fraud claim;And then,according to the study of insurance fraud about costly state verification framework and double stage inspection process,this paper establishes the corresponding characteristic index recognition system of fraud identification in broken screen insurance of mobile phone,and designs a fraud check model for suspected claims;Combined with the real data,the optimal inspection strategy for minimizing the total loss of the company is solved for several major mobile phone brands.Main contribution of this article include three aspects.The first is to summarize fraud types in the broken screen insurance of mobile phone,and establish a scoring system based on the fraud characteristics index.The secend is to combine costly state verification framework and double stage inspection processin the insurance fraud study with the actual business of the insurance company,and establish a double stage inspection process model of “screening + inspection” of the special insurance fraud claim.Thirdly,the research conclusion can provide theoretical basis and method support for insurance companies to develop fraud management strategies for broken screen insurance of mobile phone,to change the current situation of business losses,to realize profit and to promote the healthy development of this insurance business.