Research On Taxation Service Issues Of The Grassroots National Tax Office

Along with the advancement of building a service-oriented government,the tax authorities as an important economic functions of government departments,synchronized with the government transformation is particularly important,tax service has become in recent years,one of the core work of the tax department,they shall be as a grass-roots tax department in the forefront of the tax service,the most frequent and in-depth communication with the taxpayers,at the grass-roots level shall be the tax service become the core task of tax service work.Research on problems the base of the tax service problems research promotes the tax service work of the tax authorities,further enrich and develop the tax service question research theory,to solve the sign a limited collection management resources and the contradiction between the growing taxpayer needs to provide theoretical reference.At present,the domestic and foreign tax service problems research is focused on from the Angle of state governance level,the tax authority to analyze,study abroad is mainly focus on the taxpayers’ rights and interests of maintenance and the realization of the intention,and domestic research due to a late start,more is the use of foreign research and the definition of the concept,both at home and abroad to study and put forward the measures for tax authorities at the grass-roots level enforceability is not strong,and neglect of personnel shall be as emotional labor a humanistic care givers.Within the scope of this paper based on Dali prefecture nearly500 of taxpayer shall be the questionnaire and the author in the work experience,aiming at from the perspective of taxpayers and tax cadres shall be the tax service perspective to analyze the problem.By taxpayers’ questionnaire data sorting,statistics,based on this,establishing database of taxpayer to tax payment service demand,from the theory on the basis of analysis the objective demand of taxpayers and tax authorities at the grass-roots level correlation work,found that the collection process,personnel quality,the system construction to improve the relevance of taxpayer satisfaction is the most powerful,puts forward the further optimization of collection and management process,improve business,strengthening the Internet and for the integration,strengthening the tax work inside and outside the system construction measures such as to the practical solution to improve the base shall be of the tax service level.The innovative points of the study include two points: The one is trying to analysis the taxpayer’s demand,breakthrough the sensibility analysis mechanism,demand for taxpayers to build index system in the form of measurement of the taxpayers’ requirements,shall be taxed at the grass-roots level to inquiry service problem;the orther,it’s to highlight the enforceability of measures,the tax service hall shall be a deal with tax-related business centers,as a tax service main body molecular,the most extensive,most basic measures of operability is very important.